Customer Care Associate

Description: Provide exceptional customer service and technical support to Lytx customers, troubleshooting software issues, answering product questions, and ensuring customer satisfaction. This role requires strong communication and problem-solving skills, a passion for helping others, and a dedication to providing top-tier support in a fast-paced environment.

Responsibilities:
Delivering timely and efficient resolutions to customer inquiries via phone, email, and chat
Troubleshooting software and hardware issues, guiding customers through solutions
Documenting customer interactions and maintaining accurate records
Escalating complex issues to senior support staff when necessary
Contributing to a positive and collaborative team environment
Staying updated on product knowledge and industry best practices

Required Education:
12th

Preferred Education:
Others

Skills:
Communications

Salary Range:
From 25000 to 30000