HomeUser Account Deletion Policy

User Account Deletion Policy

Welcome to REMARK (here in after referred to as "we", 'our", "us"). As a leading AI-driven job recruitment platform owned and managed by VISKO HR PRIVATE LIMITED (here in after referred to as "VISKO HR") we are committed to providing a seamless hiring experience for employers and job seekers.

At REMARK, we understand that managing your personal information is crucial. We respect your right to privacy and control over your data. This User Account Deletion Policy outlines the process for permanently deleting your account and associated data from our platform.

We strive to maintain transparency about how we handle user information, ensuring compliance with applicable data protection regulations. If you wish to delete your REMARK account, please review the following policy to understand the necessary steps and implications.

1. Account deletion Request

A. Initiating a Request

To begin the account deletion process, you must submit a formal request to our support team. You can do it via our designated email address or by using the contact form available on our website or mobile application. Your request should clearly state your intention to delete your account and include any necessary details to help us locate it in our system. Once we receive your request, our support team will acknowledge its receipt and guide you through the following steps.

Initiating a request is a crucial first step, and we strive to make this process straightforward while ensuring that we accurately identify and verify the account holder. This precaution helps prevent unauthorized deletion requests and protects your account from misuse.

B. Verification

Once we receive your account deletion request, we will conduct a verification process to confirm your identity. This step is essential to ensure the request is legitimate and to safeguard your account from unauthorized access. You may be required to provide additional information for identity verification, which may include:

• Answering Security Questions: You may be required to answer security questions set up when you create your account.

• Email Verification: A verification link will be sent to the email address associated with your account. You must click this link to confirm your identity.

• Other Verification Methods: Depending on the situation, we may use alternative verification methods, such as sending a code to your registered mobile number or requesting specific account-related information.

These verification steps are designed to be robust and user-friendly, ensuring your account remains secure while allowing you to proceed with your deletion request. Once your identity is confirmed, we will process your request and share an update at every stage.

2. Processing your request

A. Confirmation

As soon as we receive your account deletion request, we prioritize acknowledging it to ensure a smooth and transparent process. Within 10-15 business days, you will receive a confirmation email that includes:

• A unique reference number for your request.

• An estimated timeline for completion.

• Contact details of our support team in case you need any assistance or have questions during the process.

We are committed to keeping you informed every step of the way.

B. Review Period

Once we confirm your request, our team will conduct a thorough review of your account and associated data. This step is crucial to ensure a seamless and responsible deletion process. During this review, we will:

• Verification of Identity: Confirm that the request is legitimate and authorized.

• Assess Your Data: Compile a complete record of personal information linked to your account for proper deletion.

• Check for Ongoing Services: Identify any active transactions, pending matters, or essential services that could be impacted by the deletion, ensuring zero disruptions.

•Ensure Legal Compliance: Review applicable regulations to determine if certain information is to be retained as required by law.

This review period allows us to handle your request, ensuring the data is managed with care while upholding legal and operational responsibilities.

3. Data retention and deletion

A. Data Deletion

Once the review process is complete and your identity is verified, we will proceed with the deletion of your account and all associated personal data. It includes:

• Permanent Removal: Your data will be erased from our active databases and systems, confirming it cannot be recovered or accessed in the future.

• Service Deactivation:Your account will be disabled, preventing future logins or use of our services.

• Irreversible Process: Account deletion is final and cannot be undone. Once completed, your data cannot be restored.

This process will be finalized within 10-15 business days following the completion of the review period.

B. Backup Data

While we ensure the prompt deletion of your data from active systems, backup copies may be retained for a limited period as part of our standard retention policy. During this time:

• Limited Access: Backups are securely stored with restricted access to maintain your privacy and security.

• Scheduled Deletion: Backup data will be erased during routine maintenance cycles in line with our data retention policies.

This ensures a comprehensive and compliant data deletion process while maintaining system integrity and security.

4. Post-deletion procedures

A. Access Termination

Once your account is deleted, all associated data and services will become inaccessible. This includes:

• Login Credentials: Your registered mobile number will no longer grant access to our systems.

• Service Data: Any data related to your job applications, messages, and profile will be permanently removed.

• Freelance and Job Listings: Any active or historical freelance work or job postings linked to your account will be deleted.

These measures ensure the complete termination of your account, safeguarding your privacy and preventing any further use of your data.

B. Confirmation of Deletion:

To provide full transparency, we will send a confirmation email once your account has been permanently deleted. This email will include:

• Deletion Confirmation: A statement verifying that your account and all associated data have been successfully erased.

• Support Information: Contact details for our support team should you require further assistance.

• Final Reference: A unique reference number for your deletion request, should you need it for future inquiries.

This final step ensures clarity and peace of mind, confirming that your request has been fully processed.

5.User responsibilities and rights

A. Vulgar or Obscene Material

At VISKO HR, we are committed to maintaining a professional and respectful platform. Users are strictly prohibited from posting vulgar, obscene, or inappropriate content. To enforce this policy:

• Monitoring and Reporting: We actively monitor content and encourage users to report any offensive material.

• Warning System: If a violation is detected, the user will receive a warning with details of the infraction and potential consequences.

• Account Blocking: Continued violations will result in:

a) Temporary Suspension: Initial restrictions on account access.

b) Permanent Ban: Repeated offences will lead to a permanent account ban, with all associated data deleted, preventing further use of our platform.

This policy ensures a safe and professional environment for all users, reinforcing our commitment to ethical standards.

B. Mobile Number Privacy:

We respect our users' privacy and provide options to protect their personal information. Regarding mobile number privacy:

• Optional Visibility:Users can choose to hide their mobile numbers from profiles and job applications, preventing unauthorized access.

• User Responsibility: If a user opts to display their mobile number, they acknowledge that it may be visible to recruiters and employers. VISKO HR is not liable for any unauthorized use or misuse of the number by third parties.

• Privacy Controls: Users can manage their visibility settings via their account dashboard at any time.

This policy empowers users to maintain control over their privacy while using our platform.

6. Changes to the policy

To stay compliant with legal requirements and continuously improve our services, we may update this User Account Deletion Policy periodically.

• Notification of Changes: Any significant updates will be communicated via email or a notice on our website, ensuring that users are informed.

• Effective Date: The date of implementation will be clearly stated, allowing users to review changes in advance.

• User Review: We encourage users to review the updated policy and reach out to our support team for any clarifications.

This ensures transparency and keeps users informed about any modifications that may impact their rights and responsibilities.

7. Contact us

For any inquiries or requests related to account deletion, please contact our support team at viskohrservices@gmail.com.

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