User Account Deletion Policy

Welcome to REMARK (hereinafter referred to as "we", 'our", "us"). Founded in 2022, REMARK is a dynamic and innovative job recruitment software, owned and managed by VISKO HR PRIVATE LIMITED (hereinafter referred to as "VISKO HR") dedicated to connecting top-tier talent with leading organizations across various industries. Our mission is to empower businesses with exceptional human capital while providing individuals with rewarding career opportunities.

Through REMARK , we prioritize excellence, integrity, and personalized service, striving to be a trusted partner for both employers and job seekers. We understand the importance of privacy and are committed to protecting your personal information and ensuring its security.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI-based job portal, REMARK. Our portal leverages advanced AI technology to streamline the recruitment process, helping employers find the right candidates and job seekers find suitable positions efficiently and effectively.

We value your trust and are dedicated to maintaining transparency about our data practices. By using our services, you agree to the collection and use of your information in accordance with this Privacy Policy. Please read it carefully to understand our practices regarding your personal data and how we handle it.

1. Account deletion Request

A. Initiating a Request

To begin the account deletion process, you must submit a formal request to our support team. This can be done via our designated email address or through the contact form available on our website or mobile application. The request should clearly state your intention to delete your account and include any necessary details to help us locate your account in our system. Upon receiving your request, our support team will acknowledge its receipt and guide you through the next steps.

Initiating a request is a crucial first step, and it is important to note that this process is designed to be straightforward while ensuring that we can accurately identify and verify the account holder. This helps prevent unauthorized deletion requests, thereby protecting your account from potential misuse.

B. Verification

Once we receive your account deletion request, we will undertake a verification process to confirm your identity. This step is essential to ensure that the request is legitimate and to protect your account from unauthorized access. We may ask you to provide additional information to verify your identity, which could include:

• Answering Security Questions: You may be asked to answer security questions that were set up when you created your account.

• Email Verification: A verification link may be sent to the email address associated with your account. You will need to click this link to confirm your identity.

• Other Verification Methods: Depending on the situation, we may use other methods to verify your identity, such as sending a code to your registered mobile number or asking for specific account-related information. These verification steps are designed to be robust yet user-friendly, ensuring that your account remains secure while allowing you to proceed with your deletion request. Once your identity is confirmed, we will move forward with processing your request, keeping you informed at each stage of the process.

2. Processing your request

A. Confirmation

Upon receiving your account deletion request, we prioritize acknowledging its receipt to ensure transparency and timely communication. Within [X] business days, you will receive an acknowledgment email confirming that we have received your request. This email will include:

• A reference number for your request.

• An estimated timeline for processing your request.

• Contact information for our support team in case you have any questions or require further assistance during the process.

B. Review Period

After confirming receipt of your request, we will initiate a comprehensive review of your account and associated data. The review period serves several purposes:

• Verification of Identity: Ensuring the request is legitimate and made by the account owner or an authorized individual.

• Data Inventory: Compiling a complete list of all personal data associated with your account to ensure thorough deletion

• Ongoing Services: Identifying any ongoing services, active transactions, or pending matters that may be affected by the account deletion. This step ensures that deleting the account does not disrupt any crucial processes or legal obligations.

• Legal Compliance: Verifying that deleting the account does not violate any legal requirements or regulations. This includes retaining certain information if required by law.This review period ensures that we handle your data responsibly and that all necessary steps are taken before proceeding with deletion.

3. Data retention and deletion

A. Data Deletion

Once the review process is completed and your identity is verified, we will proceed with deleting your account and all associated personal data. The data deletion process includes:

• Permanent Removal: Deleting your personal data from our active databases and systems, ensuring it cannot be recovered or accessed in the future.

• Service Deactivation: Disabling your access to our services, preventing any future logins or use of your account.

• Irreversible Process: The deletion process is designed to be final and irreversible, meaning once your data is deleted, it cannot be restored. This process will be completed within [X] business days from the completion of the review period.

B. Backup Data

While we aim to delete your data from all active systems promptly, data backups may still exist for a limited period. Our data retention policy governs these backups, ensuring they are deleted in due course. During this period:

• Limited Access: Backups are stored securely with restricted access to ensure your data remains protected.

• Scheduled Deletion: Backup data will be deleted according to our standard procedures, typically during scheduled maintenance cycles.

This ensures a thorough and compliant deletion process while maintaining data integrity and security.

4. Post-deletion procedures

A. Access Termination

Following the deletion of your account, all services and data associated with your account will be inaccessible. This includes:

• Login Credentials: Your mobile number will no longer grant access to our systems.

• Service Data: Any data, such as job applications, messages, and profile information, will be permanently removed.

• Freelance and Job Listings: Any active or historical freelance work or job listings associated with your account will be deleted. This step ensures that your account is fully terminated, protecting your privacy and preventing any future use of your data.

B. Confirmation of Deletion:

To provide you with complete assurance, we will send a confirmation email once your account has been fully deleted from our systems. This email will include:

• Deletion Confirmation: A statement confirming that your account and associated data have been permanently deleted.

• Support Information: Contact details for our support team in case you have any follow-up questions or require further assistance.

• Final Reference: A reference number for your deletion request for future reference.

This final confirmation ensures transparency and gives you peace of mind that your data has been handled according to your request.

5.User responsibilities and rights

A. Vulgar or Obscene Material

At VISKO HR, we maintain a professional and respectful environment for all users. Users are prohibited from posting any vulgar, obscene, or inappropriate content on our platform. To uphold this standard:

• Monitoring and Reporting: We monitor user content regularly and encourage users to report any material they find offensive or inappropriate.

• Warning System: Upon detecting a violation, we will issue a warning to the user, detailing the nature of the inappropriate content and outlining the consequences of continued violations.

• Account Blocking: If a user continues to post vulgar or obscene material after receiving a warning, we reserve the right to block their account. This action includes:

a) Temporary Suspension: Initially, the user’s account may be temporarily suspended, restricting access to our platform and services.

b) Permanent Ban: For repeated offenses, the user’s account will be permanently banned, and all associated data will be deleted, preventing any future access or activity on our platform.

This policy ensures a safe and professional environment for all users, aligning with our commitment to maintaining high standards of conduct.

B. Mobile Number Privacy:

We respect our users' privacy and provide options to protect their personal information. Regarding mobile number privacy:

• Optional Visibility: Users have the option to hide their mobile numbers from their profiles and job applications. This feature is designed to protect users’ personal contact information from unauthorized access and misuse.

• User Responsibility: If a user chooses not to hide their mobile number, they accept that their number may be visible to other users, including recruiters and potential employers. Consequently, VISKO HR will not be liable for any misuse or unauthorized use of the number by third parties.

• Privacy Controls: Users can manage their privacy settings through their account dashboard, where they can choose to hide or display their mobile number at any time. This policy empowers users to control their privacy while using our platform.

6. Changes to the policy

To stay current with legal requirements and improve our services, we may update this User Account Deletion Policy periodically:

• Notification of Changes: Significant changes to the policy will be communicated to users via email or by posting a notice on our website. This ensures that users are informed of any modifications and understand how these changes may affect their rights and responsibilities.

• Effective Date: The effective date of the updated policy will be clearly stated, providing users with a timeline for when the changes will take effect.

• User Review: We encourage users to review the updated policy and contact our support team if they have any questions or concerns. This helps maintain clarity and user satisfaction.

7. Contact us

For any questions or requests related to account deletion, please contact our support team at viskohrservices@gmail.com.

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