Reservation Executive

Job Description - Reservations Executive ? Process telephone and email reservations according to room and rate availability, ensuring that full and accurate details are obtained and input accordingly into PMS. ? Deal with travel agent bookings, vouchers and credit requests, ensuring that the hotel?s policy is adhered to at all times. ? Process all reservations and extranet messages ensuring that all bookings are accurate. ? To be fully conversant with rate groups and sales accounts procedures. ? To ensure that all reservations standards and procedures are met with regard to reservations and system input. ? Update reservations, to input and record cancellations and amendments, making sure all bookings are accurate. ? To liaise with sales, marketing and operations teams to ensure that VIP guests are recognized as part of the VIP procedures, including room allocations, amenities and arrival welcome. ? To determine from reservations any sales leads for future business and ensure these are passed to the sales department. ? Ensure reservations are taken accurately & traces are in place for the front office to follow up as required.