Technical Customer Service Representative

Technical Customer Service (TCS) Associate Customer Service Technical Support Key job responsibilities: Providing prompt, efficient, detailed service by engaging directly with customers Patiently listen to, understand, and solve complex technical customer issues Investigating, documenting, and resolving issues Providing world class support to customers Navigating multiple system applications and researching applicable solutions with ease Developing detailed knowledge about products, services and features Providing advanced device troubleshooting solutions Being a voice and advocate for our customers when something doesn’t feel right Working with cross-functional support teams to ensure a consistent and high-quality level of support Acting as an advocate for our customers by reporting and acting on observed areas for improvement Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience This position may require that you handle various contacts types including; Chat, Email, Inbound and Outbound voice calls with our customers Strong interest in consumer technology Experience troubleshooting technical devices Basic understanding of networks / Wi-Fi connectivity Patience working with customers that are slower to learn new technologies Ability to communicate and present a professional, courteous, and patient demeanor over the phone Ability to foster positive relationships Flexibility with full-time schedule, including shift assignments on weekends/evenings Problem-solving skills, “thinking outside of the box” Proficiency with learning new technology CTC 3.5LPA Immediate joining Perunglathur Location