Customer Relationship Manager

Customer Relationship Manager (CRM) Pay: ₹25,000 – ₹40,000 per month (Based on Experience) Job Title Customer Relationship Manager (CRM) Location: Mumbai, Maharashtra Job Type: Full-time | Permanent | Work from Office Job Description We are looking for a proactive and customer-focused Customer Relationship Manager (CRM) to join our team in Mumbai. The ideal candidate should have 1–3 years of experience in Customer Relationship Management, Client Servicing, Sales Support, or Customer Service, preferably in the Veneer, Interior Products, Building Materials, Furniture, or Construction Industry. The role involves managing client relationships, coordinating with internal teams, handling customer queries, and ensuring excellent customer satisfaction. Key Responsibilities Build and maintain strong relationships with architects, interior designers, contractors, and customers. Handle customer inquiries and provide accurate product information. Maintain and update the CRM database with customer details, leads, and follow-up activities. Coordinate with the sales and production teams for smooth order processing and timely delivery. Follow up with customers to ensure satisfaction and repeat business. Resolve customer complaints and queries professionally. Prepare reports related to customer interactions and sales support. Ensure high standards of customer service and relationship management. Candidate Requirements Graduate in any discipline (BMS/B.Com/BMM preferred). 1–3 years of experience in CRM, Client Relations, Sales Support, or Customer Service. Experience in Veneer, Interior Products, Building Materials, Furniture, or related industries will be an advantage. Good knowledge of MS Excel and CRM software. Excellent communication skills in English and Hindi. Strong interpersonal, coordination, and problem-solving skills. Ability to manage multiple customer accounts and priorities. Benefits Competitive salary based on experience. Performance-based incentives (if applicable). Career growth opportunities. Professional and supportive work environment. Paid leave and company benefits as per policy. Job Type: Full-time Salary: ₹25,000 – ₹40,000 per month (Based on Experience) Schedule: Day Shift Supplemental Pay: Performance Bonus Experience: Customer Relationship Management / Client Servicing: 1 year (Preferred) Education: Bachelor's Degree (Preferred)