Collections Specialist

**Roles and Responsibilities** * Manage a portfolio of delinquent accounts, initiating contact with customers to negotiate payment arrangements and resolve outstanding balances. * Communicate effectively and professionally with customers via phone, email, and mail to discuss payment options and financial solutions. * Educate customers on payment processes, company policies, and available resources while adhering to all regulatory guidelines. * Accurately and thoroughly document all collection activities, customer interactions, and payment arrangements in the designated system. * Identify and escalate complex issues, disputes, or customer complaints to appropriate management for timely and effective resolution. * Maintain a high level of professionalism, empathy, and customer service during sensitive financial discussions. * Collaborate with internal teams, including customer service and accounting, to ensure accurate account information and resolve discrepancies. * Strive to achieve and exceed monthly collection targets and key performance indicators (KPIs). * Process payments, update account statuses, and reconcile accounts promptly and accurately.