Customer Care Executive

Job Title: Customer Care Executive Department: Customer Service Reports To: Customer Service Manager Location: [Indore] Job Type: Full-time Job Summary: We are looking for a dedicated and empathetic Customer Care Executive to handle customer queries, resolve complaints, and ensure a high level of customer satisfaction. The ideal candidate will be a strong communicator, problem-solver, and committed to providing excellent service. Key Responsibilities: Respond to customer inquiries via phone, email, chat, or social media in a professional and timely manner. Resolve product or service issues by clarifying the customer's complaint, determining the cause, and explaining the best solution. Maintain accurate records of customer interactions, transactions, comments, and complaints. Escalate unresolved issues to the appropriate internal departments. Follow up to ensure complete resolution and customer satisfaction. Provide product/service information to customers when needed. Keep up to date with product knowledge, policies, and company procedures. Gather customer feedback and share insights with relevant teams to improve services. Requirements: High school diploma or equivalent; bachelor’s degree preferred. Proven customer support experience or experience as a Client Service Representative. Excellent communication and interpersonal skills. Ability to remain calm and professional under pressure. Strong problem-solving skills and attention to detail. Familiarity with CRM systems and practices is a plus. Proficient in MS Office and basic computer operations. Key Skills: Active listening Conflict resolution Patience and empathy Time management Team collaboration Multitasking abilities