customer care officer

**Customer Care Officer**

**Responsibilities:**

1. Respond promptly to customer inquiries via phone, email, and live chat.
2. Resolve customer issues and complaints promptly and effectively.
3. Maintain and update customer records.
4. Provide accurate and timely information to customers.
5. Identify and escalate specific customer needs and issues to relevant departments.
6. Gather customer feedback and suggest improvements to processes.