Inbound technical process

US Semi-Technical Support Specialist Job Summary: We are seeking a skilled and customer-focused US Semi-Technical Support Specialist to join our team. As a Semi-Technical Support Specialist, you will be responsible for assisting customers with their technical queries related to Wi-Fi connectivity and troubleshooting. This role involves providing excellent customer service, diagnosing issues, and guiding customers through problem-solving steps. The position is based in Airoli and operates on a 24/7 schedule. Responsibilities and Duties: Customer Query Resolution: Respond to customer inquiries via phone, email, or chat regarding Wi-Fi connectivity, network issues, and troubleshooting. Technical Troubleshooting: Diagnose and resolve technical issues related to routers, modems, and network connectivity. Provide Solutions: Offer clear and concise solutions to customers, ensuring their satisfaction and efficient problem resolution. Document Interactions: Maintain accurate records of custome