inside sales executive

Drive Sales via inbound and outbound channels
Keep constant check on sales metrics for each team member and for the whole team –
hourly, daily, weekly and monthly and ensure that all sales targets are met consistently
Keep a constant check on Dialer or other assigned platforms to help keep inbound call
abandons to a minimum acceptable level and to help increase call answering efficiency
Publish daily and weekly reports to keep Production team updated of team performance
Responsible for some level of participation in the hiring and selection of candidates needed
for the production floor from time to time
Responsible for auditing calls along with making detailed notes of observations for feedback,
as and when needed
Conduct and Document feedback and coaching sessions with proper sign-offs and records management
Share frequent updates with team members with regard to their individual sales performance,
incentives, performance gaps, etc.
Develop and motivate team members to ensure optimum performance levels at all times
Manage team Shrinkage & Attrition and help keep attrition within the team to a minimum
Ensure that all company policies are observed and duly followed by the assigned team
members*