Back Office Executive

# Back Office Executive (Technical Support) **Location:** Indore, Madhya Pradesh **Salary:** ₹15,000 – ₹25,000 per month **Experience:** 2+ Years preferred; Freshers with relevant technical knowledge may apply **Job Type:** Full-time | Permanent **Number of Openings:** 2 ## Job Summary We are looking for a **Back Office Executive (Technical Support)** to provide technical and administrative support to customers and internal teams. The ideal candidate should have basic technical knowledge, good communication skills, and the ability to manage documentation and customer service activities efficiently. ## Key Responsibilities * Provide technical support to customers through phone, email, and remote assistance. * Handle customer queries and coordinate for timely resolution of technical issues. * Prepare quotations, technical documents, service reports, and other required documents. * Maintain customer records, service reports, and technical documentation. * Register and track customer complaints until resolution. * Coordinate with Sales, Service, Production, and R&D teams. * Assist with installation scheduling, training coordination, and after-sales support. * Prepare MIS reports and maintain accurate back-office records. * Follow up with relevant teams and customers regarding pending technical issues. ## Requirements * Diploma/B.E./B.Tech in Electronics, Electrical, Instrumentation, Mechanical, Computer Science, or a related field preferred. * Bachelor's degree in Science or Commerce with relevant technical knowledge may also apply. * 2+ years of experience in technical support, back-office operations, customer support, or a similar role is preferred. * Freshers with relevant technical knowledge may also apply. * Basic knowledge of electronics, electrical systems, or scientific instruments. * Good communication, coordination, and problem-solving skills. * Working knowledge of MS Office and documentation. ## Preferred Skills * Experience in customer support or technical documentation. * Knowledge of CRM or ERP software. * Ability to understand technical manuals, product specifications, and basic technical drawings. * Good follow-up and time-management skills. ## Salary **₹15,000 – ₹25,000 per month**, depending on skills and experience. ## Benefits * Paid leave * Training and learning opportunities * Career growth opportunities * Supportive work environment **Work Location:** Indore, Madhya Pradesh