Service Coordinator

Industry: Engineering Location: Kolkata Salary: 2 to 4 LPA + Incentive Benefits: ESIC/ Mediclaim, PF, Gratuity, CL, SL, PL etc.. Qualification: Graduate or Diploma/ B Tech in EE, ME, Automobile. Experience: 2 to 6 yrs. in same field Product & Brand to be handled: Godrej Forklift, Stacker, Hand Pallet Trolley, Battery operated platform trucks etc.. Skills: * Ability to convey technical information in a clear and understandable manner. * Excellent organizational skills to manage and prioritize service requests efficiently. * Ability to work collaboratively with cross-functional teams, including technicians, sales, and support teams. * Attention to detail to ensure accuracy in scheduling, documentation, and service delivery  Proper Knowledge of MS office -Word, XLS, PPT . Job Description:  Responsible for Service co-ordination for Godrej division  Preparation and monitoring of warranty and AMC visits on weekly & monthly basis. Advance planning on deployment of engineers.  Co-ordination with Principal's for service and parts related support.  Technical support to engineers on field issues for resolution.  Monthly invoicing to Principal and customers against visits and paid jobs.  Interaction with customers on satisfaction of services rendered and take corrective actions to improve upon.  Regular meetings with key customers.  MIS reports on service activity on weekly and monthly basis.  Monthly service meetings with engineers.  Call assigning on daily basis.  New machine registration & SAP entry to Godrej.  FSR Portal handling & claim submission.  Handling of AFDC for machine sales.