Customer Service Associate

Description: Provide exceptional customer service and support to clients via phone, email, and chat, resolving inquiries, troubleshooting issues, and ensuring customer satisfaction.

Responsibilities:
Respond promptly and professionally to customer inquiries via various channels, including phone calls, emails, and online chat platforms.
Effectively address customer concerns, complaints, and questions regarding products, services, billing, or technical issues.
Provide accurate and up-to-date information to customers regarding company policies, procedures, and promotions.
Troubleshoot technical problems and guide customers through solutions, escalating complex issues to higher-level support when necessary.
Maintain detailed records of customer interactions and resolutions in the designated CRM system.
Identify opportunities to improve customer service processes and enhance customer satisfaction.
Collaborate with team members to share best practices and ensure consistent service delivery.

Required Education: Graduate

Preferred Education: Others

Experience: 0 years 6 months in Customer Service

Skills: Call Handling, Customer Care, Customer Support

Salary Range: From 14000 to 16000