Customer Support Consultant

● Handle customers on their enquiries/complaints via multiple channels i.e. call/mail. ● Resolve 9-10 customer tickets per hour ● To understand the product features for better problem solving. ● To keep records of customer interactions, transactions, comments, complaints. ● Communicate issues to appropriate internal teams as necessary for quick resolution and coordinate with them for solving any customer issues. ● To ensure customer satisfaction and provide an empathetic experience to every user. ● To own every interaction with the customer and ensure every customer is a happy customer